Web & Digital

Build a website that explains your value and invites action

An unclear website can make a capable business difficult to understand. Plan the content, structure and enquiry journey before development, so each page has a useful role.

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The challenge

Start with the right problem

The project starts with the people you need to reach and the questions they need answered. Content and presentation should work together to make your services easier to assess.

Recognise this? A short conversation is usually the quickest way to agree a sensible next step.

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Scope

What the engagement can cover

Projects are scoped separately, with their own plan, acceptance criteria and handover.

  1. Discovery and content

    Define audiences, pages, key messages and conversion goals.

  2. Design and build

    Develop an agreed visual direction and responsive website.

  3. Launch preparation

    Validate links, forms, accessibility basics and deployment requirements.

Our work

Websites we have delivered

See all our work, including projects in development

How it works

A clear route from discussion to delivery

Agree a brief and sitemap, establish design direction, prepare content, build, review and test. The statement of work defines page counts, revision rounds, integrations and acceptance criteria.

  1. Understand

    Discuss your business, users, systems and immediate concerns.

  2. Prioritise

    Separate urgent issues from planned improvements and agree the scope.

  3. Deliver

    Carry out the agreed work with a clear point of coordination.

  4. Review

    Document what has changed and consider the next priorities.

See our approach

Scope and costs

Know what is included

E-commerce, complex functionality, copywriting, photography, ongoing changes and paid integrations are included only if specified. Hosting and maintenance arrangements must be clear.

How work is scoped

  • Ongoing care. Routine care maintains an agreed existing environment. Support hours, onsite coverage and how urgent issues are handled depend on your agreement.
  • Scoped projects. Material changes, such as migrations, security rollouts, new offices or a new website, are scoped separately with their own plan, acceptance criteria and handover.
  • Third-party costs. Licences, cloud consumption, third-party products, advertising spend and hosting costs are identified in the relevant proposal rather than assumed to be included.

Questions you may have

Still have a question?

Can you replace our existing site?

A rebuild can include a review of current pages and a redirect plan. Existing access, content rights and SEO history should be considered.

Will we be able to update content ourselves?

Editing requirements should be agreed before selecting the platform. A static site and a CMS provide different maintenance experiences.

Related services

Next step

Discuss the next step

Tell us what you want to improve, what you have in place today and any important constraints. We can discuss whether this service fits your needs and what should happen next.

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