Run & Protect
Managed IT support that keeps your business moving
Recurring faults, unclear ownership and fragmented support can take attention away from your business. Managed IT support brings your agreed IT environment into a structured support relationship, with clearer responsibilities and a practical view of what needs improvement.
The challenge
Start with the right problem
Support should address the immediate problem and make it easier to manage the next one. We start by understanding your users, devices, applications and existing suppliers so the service can be scoped around the environment you actually have.
Ongoing support or a separate project?
Managed IT support covers the day-to-day care of an agreed environment, including routine Microsoft 365 administration. Network reviews and new site work are covered under networks and connectivity, and defined changes such as migrations are delivered as professional services projects with their own scope.
Recognise this? A short conversation is usually the quickest way to agree a sensible next step.
Discuss your IT support needsScope
What the engagement can cover
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User support
Help with agreed day-to-day IT issues and a defined route for requesting assistance.
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Administration
Routine account and device administration within the supported environment.
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Documentation and coordination
An agreed system record, supplier liaison and improvement priorities.
How it works
A clear route from discussion to delivery
Discovery establishes the environment and any onboarding work. We then agree coverage, request handling, responsibilities and exclusions before the ongoing service starts.
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Step 1: Understand
Discuss your business, users, systems and immediate concerns.
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Step 2: Prioritise
Separate urgent issues from planned improvements and agree the scope.
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Step 3: Deliver
Carry out the agreed work with a clear point of coordination.
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Step 4: Review
Document what has changed and consider the next priorities.
Scope and costs
Know what is included
Hours, response targets, onsite coverage and supported products depend on the agreement. Major changes, migrations, new deployments and third-party licences are separately scoped.
How work is scoped
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Ongoing care. Routine care maintains an agreed existing environment. Support hours, onsite coverage and how urgent issues are handled depend on your agreement.
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Scoped projects. Material changes, such as migrations, security rollouts, new offices or a new website, are scoped separately with their own plan, acceptance criteria and handover.
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Third-party costs. Licences, cloud consumption, third-party products, advertising spend and hosting costs are identified in the relevant proposal rather than assumed to be included.
Questions you may have
Still have a question? WhatsApp us (opens WhatsApp)
Can you take over from our current provider?
A transition needs an agreed handover covering access, documentation, contracts and outstanding issues. We discuss the requirements before accepting responsibility.
Does managed support include every IT project?
No. Keeping an agreed environment running and delivering a material change are different scopes. Project work is assessed separately.
Next step
Discuss the next step
Tell us what you want to improve, what you have in place today and any important constraints. We can discuss whether this service fits your needs and what should happen next.
Prefer to talk first? +44 20 3951 6599WhatsApp us (opens WhatsApp)